Request a Service
Tell VLS what you need and submit a structured service request.
Request ServiceNot Sure Which Service?
Describe the problem, project or staffing need and let VLS identify the appropriate pathway.
Discuss Your NeedsAssignment / Request Status
Where VLS provides you with a private status-access link, use that secure link to review the limited status information connected to your request.
Need Status Help?Review Completed Service
Client completion and approval workflows are being integrated into the VLS operating system. VLS will provide the appropriate approval pathway when required.
Contact VLSReport a Service Concern
If something requires attention, contact VLS so the concern can be documented, assigned and reviewed.
Contact SupportKnow What to Expect
Read the VLS Client Service Charter and our quality and accountability standards.
Client CharterThe VLS Client Portal is being built for progressively greater self-service.
Request & Track
Submit service requests and follow the authorized status of active work.
Approve & Resolve
Review completion, approve work, report issues and follow resolution status.
Documents & Payments
Receive appropriate service records, invoices, confirmations and payment-status information as the platform develops.
Billing & Receipts
Access payment information, receipt requests and billing support.