Billing FAQ
Can I pay VLS online now?
Not yet. The VLS website is payment-ready, but live card processing remains disabled until the payment-provider and banking setup is completed.
Will I receive a receipt?
Yes. The payment system is being designed so successful electronic payments generate a payment confirmation or receipt, and VLS can also provide a receipt copy when required.
What reference should I include with payment?
Use the invoice number and, where provided, your Client ID or Assignment / Service Reference.
What if I pay the wrong amount?
Contact VLS promptly with the payment reference. The transaction can be reviewed and, where appropriate, corrected, credited or refunded in accordance with the applicable service terms.
Can VLS issue account statements?
Yes. The billing system includes a pathway for requesting an account statement, invoice copy, payment history, receipt copy or other billing record.
Should I send my card number by email?
No. Never email VLS a full credit-card or debit-card number. When online payment processing is activated, card information will be entered through the configured secure payment provider.
Where do I ask a billing question?
Email vlslegalservices@gmail.com or call 506-381-1010.